Changes in the Policy
What Information Do We Collect and Why?
We collect different information from our users at different stages. It depends on the requirements and the necessary things to facilitate the customers.
When You Sign Up for Our Website
We collect the following personal information when anyone signs up to our website.
This data is essential to keep track of your account and its activities. If you have purchased anything, we will email you and call your number. We establish a complete track record so that we can offer the best services. We have the details of your previous purchases, appointments, live chats, emails, and other things. By collecting this information, we understand what the customer needs, and we facilitate accordingly.
We cannot create an account without this information. All the mentioned details are mandatory to sign up to the website.
For the ease of our customers, we also offer login via Facebook and Gmail. You can log in using these accounts, and we do not require any other information. We will use this account to keep track of your future activities on our website.
When You Make A Purchase
At the time of purchase, we need more information to process the payment and deliver the order to your doorstep.
We again request your name, email, and phone number to make the order delivery hassle-free. If your phone number has been changed, you can share the updated one here or the number you want us to contact. Your address details are very important. Make sure to provide every piece of information so that you can receive your order at your doorstep.
We need payment details to process the payment using the third-party payment processor. All the collected data is secure, and we offer a secure payment gateway on our website.
After the payment, we send you a confirmation email. We also contact you in case of any issue or update. You need to provide all information to complete the order.
When You Subscribe Through Email
We only need your email address if you want to subscribe to our newsletter. We sent the updates, discounts, special offers & sales, latest guides & articles, and our latest products.
When You Book a Virtual Appointment
For booking a virtual appointment, we take the following details.
If you want to book a virtual appointment on our site, you need to provide all the above details. We need this information to facilitate you in a better way. Our experts will contact you on your email or phone number for consultation.
Live Chat and Customized Jewelry
For live chat and customized jewelry, we do not need any extra information at the moment. You only need to log in to your account. We have every information we need when you are logged in to your account.
When You Contact Us Via Email or Phone
You need to provide us the following information.
When you provide the above details, we facilitate in a better way. We check your account and solve your queries if there are any. We keep a record of your discussion with our customer representatives, so this information can help us facilitate you in the future as well.
When You Browse or Interact with Our Website
We collect various data using cookies, log files, and other ways. Cookies are the small files that almost every website uses. These small files are downloaded to the user's device at the designated locations for cookies. The cookies are downloaded through the browser, and the user has the right to accept or reject them. If you allow the cookies, you will be able to explore everything and have a better experience on our website. The cookies will be downloaded automatically.
Cookies help us to keep track of various data to analyze the traffic, demographics, and other relevant information to make our website better. We get to know about the errors on our website that we need to fix. Cookies are necessary to administer the website and improve its performance. We can also detect security issues. We share these files with third-party analytics (Google Analytics) and security service providers.
These files also provide a better experience for the user. With the help of cookies, we know what the customer has seen on our website and what he/she needs. We offer discounts and services accordingly. We understand the customer's behavior, interest, demographics, and preferences. We have a record of the user's movement and actions on the website, such as clicks, history of products, and visited pages. All these things allow us to show customized content to the user and make the experience better. With the help of cookies, we recognize the user and its device, so you don't need to log in again and again. The customers can share our website, posts, and products on social sites with the help of cookies.
We only control the cookies that we send to from our end. The cookies of the third-party service providers, such as shipment tracking, are not in our control.
If you refuse to accept the cookies, you may not be able to use several portions of the site. You can also delete the cookies from your browsers.
How We Share Your Data?
For shipping the order to your doorstep, we need to provide the required information, such as your name, address, phone number, and other details. We use third-party services for shipping, so we share the required information with them.
Third-party Services for Website
Our website also requires various third-party services, such as analytics, technical support, and marketing. We share the relevant information with the service providers. We share the cookies information and usage data of the user. For instance, we use Google Analytics to analyze the performance of the website. We use Google Maps and other widgets that may require this data.
Payment Service Providers
We process payments with the help of third-party secured service providers. Therefore, we need to provide relevant information and details to them. These details are secured and safe.
To deal with fraudulent activities and misuse of the website, we provide some information to our security service providers. This helps us to manage our website in a better way and offer secure services to our customers.
We might need to share your information for legal matters if necessary. We need to comply according to the rules and regulations, so we can provide your information on the request and orders of law enforcement agencies. If there is any fraudulent activity, we need to provide the information to the authorities to protect our website.
Information Update and Deletion of the Account
If there is any update in the information, such as phone number or email, then you can update it easily from your account settings. You can also contact us to change any information.
If you want to delete your account, you can contact us. Keep in mind that if you delete your account, we won't be able to give you upgrades, repairs, resize, or any service related to the product you have purchased.
Some of the data we collect from our customers and users may be used for marketing, such as email promotions. The users have the choice to refuse any such advertising or our advertisements from our partners. You can choose to unsubscribe from our emails and other promotions. You can also contact us for further requests and information.
Vistley never collects data from children under 13. If there is any children's personal information that has been submitted, we delete it without retaining it in our database. As we come across any such data, we delete it immediately.
Sale of Personal Information
We never sell any personal information of our users to anyone. The data is protected and secured. We only use the data for the described purposes and share it with our third-party service providers. We never disclose the data of our customers for any business purpose.
Backlinks and External Link
Additional Rights for California Users
According to the CCPA (California Consumer Privacy Act), there are some additional rights for California users. This law came into effect in January 2020, and every website that collects information from California residents needs to give the defined rights to the residents.
Every California resident reserves the right to know what information is being collected, delete the information, and refuse to participate in anything that can use the personal information.
We collect personal information directly from the customer/user via our website or indirectly through cookies/logfiles/history of using the website and service providers. We use this information for operating the website and improving our services, but we never sell your personal information to anyone.
Rights: Every California resident reserves the following rights for the data that was collected in the past 12 months.
The resident can request us to delete the information collected. Call us at 1 (800) 577-5405 or email us at email@example.com. After your request, we will delete the data within the given time and ask our service providers to do the same.
The data might be used for marketing purposes, but the residents can opt-out of such services whenever they want.
We request you to let us know your issues and conflicts. We will try to resolve them with our keen interest. You can also lodge a complaint against us with your local supervisory authority for data protection if you are not satisfied with us in terms of data privacy. We also reserve the right to charge a fee in some cases where we are permitted to do so by law. The fee is only if your request is dealt with in a special way or if it affects others.
Non-Discrimination: We never discriminate against our customers/users in any way. Whether you need to exercise the rights or use any of our services, we never discriminate. Our prices, services, quality, discounts, and everything is offered without any discrimination.
For more details and exercising your rights, call us at 1 (800) 577-5405 or email us at firstname.lastname@example.org. We will get back to you as soon as possible and act on your queries, problems, and requests. If you want us to act on your requests, we need to verify your identity before processing the requests.
Additional Rights for European Users
According to GDPR, there are several rights of users from the European Union (EU) and the European Economic Area (EEA).
Information and Access: Users have the right to access the information they have provided. They have the right to know why the data is collected and how it is processed.
Rectification and Erasure: The users have the right to ask for changes in the data. The data can be updated after the request of the user. If anything is inaccurate or outdated, the user has the right to rectify it. The users can also ask for the deletion/erasure of the data we have collected.
Data Restriction: The users can restrict us from using the data. For instance, if they do not want us to use their email for marketing purposes, we will restrict usage.
Withdrawing of Consent: The user has the right to withdraw his/her consent at any time. We will stop processing your data, but there are some legal obligations in which we may have to use your information.
We never use the data without informed consent. We only use the data for the purpose that we have stated. The data may be processed for the following lawful purposes.
To exercise the rights, you need to call at 1 (800) 577-5405 or email us at email@example.com. You should submit a written request to exercise the rights. We will get back to you as soon as possible and fulfill your request.
Vistley International Co. Ltd.
Address: Unit 1, 38 Praew House 1st floor, Soi Promote 2, Mahesak Road, Suriyawong, Bang Rak, Bangkok 10500 Bangkok, Thailand.